Privacy Policy

Fairway Ops LLC, a Nevada limited liability company ("Fairway Ops", "we," "us," or "our"), provides AI front desk, lead capture, voice assistant, messaging, and workflow automation services for service businesses and independent professionals. This Privacy Policy explains how we collect, use, disclose, and protect information.

1. Information We Collect

Business Information

• Business name and contact information
• Service details, pricing, and scheduling information
• FAQs and business rules

Lead and Customer Information

• Names, phone numbers, and email addresses
• Inquiry details and schedule preferences
• Service-related goals and interests
• Call summaries and communication history

Technical and Usage Information

• IP address, browser, and device information
• Website activity, logs, and diagnostics
• Workflow event data

Communication Data

• Call metadata and transcripts
• Recorded summaries
• SMS or email content
• AI-generated structured extractions

2. How We Use Information

We may use information to:

• Provide and improve our services
• Configure AI front desk and workflow systems
• Respond to inquiries
• Route, summarize, and organize lead information
• Send or facilitate communications on behalf of clients
• Monitor performance, reliability, and abuse
• Comply with law and enforce our agreements

3. How We Share Information

We may share information with:

• Service providers and vendors that help operate the services
• Voice, telephony, messaging, hosting, analytics, scheduling, or AI providers
• Business clients using the services, where the information relates to their inbound leads or customer communications
• Legal or regulatory authorities when required by law

We do not sell, rent, lease, or trade personal information. We do not share personal information with third parties for their own marketing or promotional purposes.

Mobile information (phone numbers and SMS opt-in data) will not be shared with any third parties or affiliates for marketing or promotional purposes. All categories of personal information disclosed above exclude text-messaging originator opt-in data and consent; that information is not shared with any third party. Information shared with subprocessors (e.g., Twilio for SMS delivery) is shared solely to operate the messaging service and is governed by those providers' own data-processing terms.

4. Third-Party Providers

Our services may rely on third-party providers, including hosting, telephony, voice AI, SMS, email, and analytics vendors. Those providers may process information according to their own terms and privacy practices.

5. Data Retention

We retain information for as long as reasonably necessary to provide the services, maintain records, resolve disputes, and meet legal, accounting, or operational requirements.

6. Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no method of storage, transmission, or processing is completely secure, and we cannot guarantee absolute security.

7. Messaging and Call Data

Because our services may involve voice calls, missed-call follow-up, messaging, lead capture, and workflow automation, information shared in calls or messages may be processed by AI systems and third-party vendors in order to provide the service.

8. Children

Our services are intended for business use. If programs involving minors or parent-managed inquiries are involved, clients are responsible for ensuring their communications and data practices comply with applicable law.

9. Your Choices

Depending on the context, you may request access, correction, or deletion of certain information by contacting us. We may need to retain some data for legal, contractual, operational, or security reasons.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted with a revised effective date.

11. Contact

Fairway Ops LLC
Questions about this Privacy Policy? Email team@getfairwayops.com.